Terms of Service

You must be at least 13 years old, or the minimum age required in your country, to use the Service. If you're under 18, you need permission from a parent or guardian, who accepts these Terms for you. If you use the Service for an organisation, you confirm you're allowed to accept these Terms on its behalf.

• Give us accurate information and keep your email address up to date.
• Keep your password secure and don't share your account. You're responsible for activity on it.
• One person, one free account. Creating several accounts to collect extra free credits or trials isn't allowed.
• Tell us straight away at support@virtuachat.com if you think someone else has accessed your account.

You can use parts of the Service as a guest without an account; guest use is limited and tied to your browser.

VirtuaChat gives you access to AI models — including Virtua, our default model, and models from providers such as OpenAI, Google and DeepSeek — to generate text, images and audio.

AI can be wrong. Output may be inaccurate, incomplete, out of date or offensive, and it can sound confident when it isn't. Check important information yourself, and don't rely on the Service for medical, legal, financial or other professional advice, or for decisions that could seriously affect anyone's safety or rights.

We may add, change or remove features and models, change limits, or retire free tools. We'll give reasonable notice of significant changes that affect paid plans.

Most actions use credits — for example a chat reply, an image or an audio clip. The number of credits an action uses is shown in the app and can depend on the model, length and quality you choose.

• Credits have no cash value, can't be exchanged for money, and can't be transferred, sold or shared between accounts.
• Free credits (for guests and new accounts) are promotional and may be changed or withdrawn.
• Monthly plan credits are added at the start of each billing period. Whether unused credits carry over is shown on the pricing page for your plan; credits don't survive the end of a paid plan unless stated otherwise.
• We never charge credits for a generation that fails.
• If we find credits were obtained through abuse, errors or fraud, we may remove them.

Paid plans are subscriptions billed monthly or yearly in advance, through Stripe or PayPal.

• Automatic renewal. Your plan renews automatically at the end of each period at the then-current price until you cancel.
• Price changes. We'll tell you at least 14 days before a new price applies to your next renewal. If you don't want to continue, cancel before then.
• Upgrades and downgrades. Changing plan takes effect as shown at checkout; upgrades may be charged straight away, pro-rated.
• Taxes. Prices may exclude taxes such as VAT, which are added where required.
• Failed payments. If a payment fails, we'll retry and let you know. If it still can't be collected, your plan may be paused or moved to the free tier.

Some plans offer a trial — for example 3 days for $1. The trial price is charged when you start, and trial credits may be lower than the plan's full monthly allowance.

Unless you cancel before the trial ends, your subscription automatically continues at the plan's full price on the day the trial ends, and every period after that. You can cancel at any time during the trial in Settings → Plan & billing and keep access until the trial ends. Trials are limited to one per person, account and payment card. The full trial terms are in our Refund Policy.

You can cancel at any time in Settings → Plan & billing. When you cancel, your plan stays active until the end of the period you've already paid for and then won't renew. We don't offer partial refunds for unused time.

All payments are final and non-refundable, including trial charges, subscription renewals and unused credits, except where a refund is required by law. Please read our Refund Policy before you buy.

If you start a payment dispute or chargeback without contacting us first, we may suspend the account while it's investigated.

You own your content. You keep all rights in what you put into the Service — prompts, messages and files — and, as between you and us, in the output generated for you. You may use output for any lawful purpose, including commercially, subject to these Terms and the law.

Licence to run the Service. You give us a limited licence to host, store, process, transmit and display your content only as needed to operate, secure and improve the Service for you — for example to send your prompt to an AI provider and show you the result. If you choose to share an image publicly (such as in the public gallery), you allow us to display it there until you make it private.

Your responsibility. You're responsible for your content and for how you use output, including making sure it doesn't infringe anyone's rights. Output may not be unique — other users may receive similar results.

You must follow our Acceptable Use Policy. In short: don't use VirtuaChat for anything illegal, harmful, abusive, deceptive or infringing, don't try to break or overload the Service, and don't try to get around limits or safety measures.

The Service — including our software, design, the VirtuaChat name and robot logo, and our content — belongs to VirtuaChat or our licensors. These Terms don't give you any rights in it other than the right to use the Service as allowed here. If you send us feedback or ideas, we may use them freely without owing you anything.

The Service relies on third parties such as AI providers, payment processors and Google sign-in. Their services are governed by their own terms, and we're not responsible for them. Links to other websites are for convenience only.

You can stop using the Service and delete your account at any time in Settings → Danger zone. Deleting your account doesn't cancel a payment that has already been made.

We may suspend or close your account, or remove content, if you break these Terms or the Acceptable Use Policy, if required by law, or to protect users or the Service. Where reasonable, we'll tell you why and give you a chance to fix the problem. If we close a paid account without a breach on your part, we'll handle it fairly as required by law.

The Service is provided "as is" and "as available". To the extent the law allows, we don't promise that it will be uninterrupted, error-free or that output will be accurate or fit for a particular purpose. Nothing in these Terms limits rights you have as a consumer that can't be limited by law.

To the extent the law allows, VirtuaChat isn't liable for indirect, incidental, special or consequential losses, or for loss of profits, data or goodwill. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or USD 50. Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or any other liability that can't be excluded by law.

If you use the Service for a business, you agree to compensate us for reasonable claims, losses and costs arising from your content or your breach of these Terms or the law.

We may update these Terms. If a change is significant, we'll let you know by email or in the app at least 14 days before it takes effect. If you keep using the Service after that, the new Terms apply; if you don't agree, you can cancel and stop using the Service.

These Terms are governed by the laws of the country where VirtuaChat is established, without affecting any mandatory consumer protections of the country where you live. Before starting any formal dispute, please contact us at support@virtuachat.com — most issues can be solved quickly. Courts in our country of establishment have jurisdiction, unless your local consumer law gives you the right to bring a claim where you live.

VirtuaChat — support@virtuachat.com — or use our contact form.