Information We Collect
We collect information you provide directly, such as your name, email address, account details, billing details, messages, support requests, and settings you choose inside VirtuaChat.
We may also collect usage data, device information, log data, approximate location, and cookies or similar technologies to keep the service reliable, secure, and easier to use.
How We Use Information
We use information to provide VirtuaChat, personalize your experience, process subscriptions, respond to support requests, improve product quality, prevent abuse, and communicate important service updates.
We may use aggregated or de-identified information to understand performance, feature usage, and product trends without identifying individual users.
AI Content and Workspace Data
Your prompts, uploaded content, generated responses, and workspace activity are processed so VirtuaChat can deliver the features you request.
Team or enterprise workspace administrators may be able to manage members, settings, and workspace content according to their plan and permissions.
Security and Retention
We use technical and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration.
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and maintain security. Retention periods may vary based on account settings and plan type.
Your Choices
You can update account details, manage communication preferences, request access or deletion, and control certain product settings from your account or by contacting support.
Some information may need to be retained where required for security, legal compliance, billing, or legitimate business records.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us through the VirtuaChat contact page.