Contact & support
How can we help you today?
Questions about your account, billing or a feature — or an idea to make VirtuaChat better? Send us a message and a real person will reply, usually within 24 hours.
- Email usPrefer email? Write to us directly and we'll reply from the same address.support@virtuachat.com
- Fast, human repliesEvery message is read by a person on our team — never a bot.Usually within 24 hours
- Quick answersMany questions about plans, credits and privacy are answered below.Read the FAQ
FAQ
Answers to common questions
Can't find what you need? Send us a message above.
Still have a question? Send us a message
A real person reads every message. We usually reply within 24 hours, often much sooner. You'll get our answer by email, and you can follow the conversation on your private ticket page.
After you send the form we email you a private link to your ticket. Open it any time to read our answers and reply — the whole conversation stays in one place.
Check your spam or promotions folder and make sure the email address was typed correctly. You can always send us a new message.
Every AI action uses credits: chat replies cost a little, images and audio a bit more. New accounts get free credits after confirming their email, and paid plans add a fresh batch every month.
Yes — cancel any time from Settings → Billing. Your plan stays active until the end of the period you've paid for and won't renew. Payments are non-refundable, as explained in our Refund Policy.
Yes. Your chats are private to your account and our support team can't read them. If you need help with a specific answer, paste the relevant part into your message.
Yes. Choose "Business & partnerships" as the topic and tell us a little about your team — we'll get back to you with the options.